Radio,Why Radio?,advertising,touchpoints,target customers,targeting

Why Reaching your target customers isn't enough anymore

Why Reaching your target customers isn't enough anymore 2


Have you ever been stuck in traffic and noticed that crack in your windscreen. How big was it yesterday? Was it even there yesterday? As you're wracking your brain, a jingle comes on the radio. Windscreen repair. 

Some would call it destiny, coincidence... we call it radio advertising done right.

'Touchpoints' Help You Reach Your Customers at the Right Times

Studies have proven that our minds naturally look for consistency in thoughts. A whole field, named Congruity Study, has been devoted to the study of this phenomenon. 

According to IPA Touchpoints; 92% of listening is done while listeners are engaged in another activity. Of all media out there, audio and radio are the only mediums that are classed as ‘out of focus’. This means that you, as a brand, have a unique opportunity to connect with your target customers when they are subconsciously looking to align their thoughts with what they're currently engaged with. 

When you're stuck in traffic and a bus goes past in the bus lane that's totally free, your thinking about how much easier it would be if you were on that bus. That's when a radio ad for a local bus company plays. 

Ebiquity's Re-evaluating Media report, commissioned by Radiocentre, studied the worth of different Media. It surveyed over 100 top advertising decision makers and evidence gathered from the latest studies in the UK.


The evidence revealed that radio was number 1 for targeting the right people at the right times, but advertisers and agencies believed radio fared poorly in this department. Despite these perceptions, the evidence can't be ignored. 

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Radio is the best option for targeting the right people at the right time and 'touchpoints' have a massive role to play in that targeting. 

Why are 'Touchpoints' Important?

In short, targeted the right customers, at the right time will lead to more sales.

According to research conducted by Differentology, brands like McDonalds, Heinz and Deliveroo saw a sales uplift of 51% when they focused on targeting their customers when they were engaged in relevant activity.

Think about it. What would you engage with more? An ad that seems to read your mind? That jumps out and grabs you because 'I was just thinking about that!' or an Ad that just fades into the background because it's just not relevant to you and what you're doing. 

As an advertiser you're under constant pressure to prove your marketing effectiveness. You need something efficient and cost-effective. Something you can guarantee will connect with your customers consistently at the times they're most likely to take action. That's where radio comes in.

Radio Provides 'Touchpoints' effectively 

Smooth Radio North West, the outright number one commercial radio station in the region,  reaches 368,000 adults during weekday drive time (4pm to 7pm) and 473,000 adults during weekday breakfast (6am to 10am).*

This is a great example of a radio 'touchpoint'. If you want to connect with thousands of customers when they're in a buying mode, get in touch below and we can help build a tailored campaign for your brand:

Contact the team

 *Source: RAJAR/Ipsos-MORI/RSMB six months ended December 2017 within the Smooth Radio North West TSA

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